frequently asked questions

You can make a taxi booking online via our app or our website; visit our ‘Book Online’ page. Alternatively, you can call our 24/7 helpline on 0208 397 4747 if you prefer and we’ll always be there to help.

Yes, your journey can. Simply let our operative know when you book over the phone, or if you’re using our app, you’ll have the chance to select this option when you’re booking.

We have a varied fleet of cars which underpin our comprehensive taxi services, including saloon and estate cars for everyday journeys, as well as executive and luxury cars for when the need arises. In addition, we’ve recently added 8 Mercedes and Volkswagen cars to our fleet, so you know we’re committed to investing in the service we offer our customers.

We also cater to more specific needs, with cars that can accommodate wheelchairs, cars with six or eight seats for larger groups and even pet-friendly cars. Rest assured, you can request a specific car when booking, or we can advise you on the most appropriate car for your journey, and in either case, you’ll be given a quote, so you’ll know what to expect fares-wise.

Yes, we are happy to offer a pet-friendly service, just let us know at the time of booking, so we can be sure to send you a pet-friendly driver. For more details simply visit our pet-friendly cars page.

Not to worry, our driver will contact you directly about your exact pickup location. If you book via our app, you’ll also have the opportunity to enter specific instructions for your driver. Alternatively, if you select a pickup location from one of the saved locations, you can give further details about your preferred place. For example, if your pickup location is Gatwick Airport, you can choose a specific terminal and say if you’d like the driver to meet you inside or outside of the terminal.

You can receive a quote instantly by entering your journey on our app or online booking system. You can also call our helpline on 0208 397 4747, and one of our friendly team will be happy to assist you.

Just give our operative the code when you are booking over the phone and if you’re booking via our app, simply select ‘voucher’ before paying and enter your code.

We serve most major airports around London, including Gatwick, Heathrow, Luton, Stansted and London City Airport, so you’ll have a hassle free journey to and from your flight.

We have specially adapted taxis in our fleet that provide easy wheelchair access, so our services are accessible to all. Our drivers are also trained in disability awareness too, ensuring we provide the best possible service for all our customers.

You can download our app on iOS or Android phones, simply search for ‘ClockTower Cars’ in the app store and you’re away, able to book any one of our comprehensive taxi services.